Automotive Service Advisor - Ford | CDJR

Automotive Service Advisor

At Greenway Ford| CDJR in Morris, we’ve proudly served our community as a family-owned business since 1967. We're looking for a professional, motivated, and customer-focused Automotive Service Advisor to join our expanding service team.

We provide a supportive work environment, terrific work-life balance, competitive pay, and industry-leading benefits to help you thrive personally and professionally.

Why Join Us?

• Competitive Compensation: $60k–$85k annually (weekly base salary + monthly commissions), commensurate with experience.
• Work-Life Balance:
  • Monday–Friday: 7:30 AM–5:00 PM
  • Saturday: 8:30 AM–12:00 PM (alternating)
  • Sundays: CLOSED
• Training & Development: Paid factory and in-house training to enhance your skills.

Benefits:

• Competitive Compensation Plans:Generous pay structure that rewards experience and performance.
• Comprehensive Healthcare Plans
• Paid Holidays and PTO:Enjoy work-life balance with paid holidays and generous paid time off.
• 401(k) with Employer Match:Plan for your future with our 401(k) program, featuring a company match to help your savings grow.
• Exclusive Employee Discounts:Save on vehicles, services, and parts.
• Flexible Work Environment:We value your time and offer scheduling flexibility to support your lifestyle.

Minimum Requirements:

• Experience: Minimum 2 years as a Service Advisor.
• Knowledge: Solid understanding of vehicle mechanical operations.
• Customer Focus: Exceptional relationship-building and communication skills.
• Preferred Skills:
  • CDK software proficiency.
  • OEM certifications.

 Basic responsibilities include:

• Deliver Outstanding Customer Service: Provide an exceptional and seamless service experience, fostering lasting relationships with customers and enhancing our dealership's reputation within the community. Maintain CSI scores above national OEM standards.
• Own the Customer Journey: Manage the entire customer experience from the moment they walk in until their vehicle is ready, ensuring a smooth and efficient process. Arrive on time, prepared, and ready to make an impact.
• Be Empathetic and Solutions-Driven: Actively listen to customer concerns, demonstrate empathy, and offer clear, practical solutions to meet their needs.
• Maintain Professional Communication: Promptly handle all service inquiries via phone, email, and text. Greet customers and visitors courteously and ensure a professional, welcoming atmosphere.
• Provide Clear Updates: Keep customers informed with timely and detailed updates about vehicle diagnostics, repair progress, and parts availability.
• Educate and Guide: Explain completed services, charges, and warranty claims. Offer expert recommendations for maintenance and repair services to enhance vehicle performance.
• Collaborate with the Team: Partner with technicians, parts personnel, and sales teams to ensure accurate diagnoses, timely repairs, and vehicles that are fixed right the first time.
• Leverage Technology and Tools: Utilize dealership technology, equipment, and OEM resources to optimize the service process and enhance the customer experience.
• Upsell with Transparency: Recommend additional services or repairs based on thorough diagnostics, inspections, and manufacturer-recommended maintenance. Provide accurate and transparent quotes.
• Navigate Warranty Processes: Manage warranty claims by securing approvals from providers and ensuring all required documentation is submitted accurately and on time.
• Ensure Compliance: Adhere to all OEM, warranty, and dealership standards for documentation, ensuring repair orders are complete and compliant.
• Pursue Ongoing Training: Stay proactive in completing OEM training programs, maintaining certifications, and keeping up with the latest industry advancements.
• Master Time Management: Effectively prioritize and manage tasks to meet customer expectations and dealership goals.
• Stay Informed and Adaptable: Keep up-to-date with changes in factory programs, dealership objectives, and evolving market trends to maintain a competitive edge.
• Support Dealership Goals: Take on additional responsibilities and projects as assigned by management to contribute to the overall success of the team.

Other Basic Requirements:

• Valid driver’s license with a clean driving record
• Ability to pass background checks and a drug screening
• High school diploma or equivalent
• Minimum age of 18 years
• Basic computer and typing skills
• Physical ability to walk, stand, and climb in and out of vehicles throughout the workday
• Willingness to work outdoors year-round, in varying weather conditions

Greenway in Morris is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, free from discrimination and harassment. We prohibit discrimination in any form based on race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected under federal, state, or local law.

Make the most out of your career, apply today!