Dealership Service Support Specialist

At Greenway Ford| CDJR | GMC in Morris, we’ve proudly served our community as a family-owned business since 1967. We're looking for a professional, motivated, and customer-focused Dealership Service Support Specialist to join our expanding dealership team.

We provide a supportive work environment, terrific work-life balance, competitive pay, and industry-leading benefits to help you thrive personally and professionally.

Why Join Us?

• Competitive Compensation: $17 per hour (full-time).
• Work-Life Balance:
  • Monday–Friday: 7:30 AM–5:00 PM
• Training & Development: Paid factory and in-house training to enhance your skills.

Benefits:

• Competitive Compensation Plans:Generous pay structure that rewards experience and performance.
• Comprehensive Healthcare Plans
• Paid Holidays and PTO:Enjoy work-life balance with paid holidays and generous paid time off.
• 401(k) with Employer Match:Plan for your future with our 401(k) program, featuring a company match to help your savings grow.
• Exclusive Employee Discounts:Save on vehicles, services, and parts.
• Flexible Work Environment:We value your time and offer scheduling flexibility to support your lifestyle.

Job Responsibilities

• Perform vehicle pickup and delivery for customers.
• Use OEM systems to coordinate and facilitate seamless customer vehicle pick-up and drop-off services.
• Provide shuttle services to transport service and sales customers as needed.
• Answer incoming service appointment calls and schedule appointments in the dealership management system.
• Confirm service appointments and coordinate vehicle pick-up and delivery with customers in advance, using phone calls and/or text messaging.
• Manage and coordinate the dealership loaner fleet, ensuring proper documentation and organization of rental forms.
• Manage all customer vehicle rental forms.
• Monitor and track the status of the dealership loaner fleet to maintain availability and readiness.
• Organize and file service repair orders while ensuring accurate maintenance of service records.
• Conduct follow-up calls with service customers to ensure their satisfaction and address any concerns or feedback.
• Assist with lot maintenance, including vehicle organization, fueling, washing, and other related tasks.
• Retrieve and deliver parts for the parts and service departments.
• Deliver sold vehicles to customers on behalf of the sales department.
• Support the used car department with the transportation of vehicles, including pickups and drop-offs from Manheim auctions.
• Be prepared to work outdoors in all kinds of weather—rain, snow, sunshine, or cold days—dress comfortably and appropriately (while maintaining a professional appearance) for the conditions
• Complete all required dealership and OEM training programs.
• Execute additional tasks as assigned by management to support dealership operations.

Other Basic Requirements:

• Must have a valid driver’s license with a clean driving record.
• Ability to pass background checks and a drug screening.
• High school diploma or equivalent required.
• Minimum age of 18 years.
• Physical ability to walk, stand, and climb in and out of vehicles throughout the workday.
• Comfortable working outdoors year-round in varying weather conditions.
• Strong communication skills, both verbal and written, with a customer-focused approach.
• Proven background in providing excellent customer service.
• Proficient with computers and smartphone applications, with strong organizational and follow-up abilities.
• Able to read, understand, and follow instructions and information effectively.
• Skilled at identifying and solving problems efficiently.
• Previous dealership experience is a plus.

Greenway in Morris is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, free from discrimination and harassment. We prohibit discrimination in any form based on race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected under federal, state, or local law.

Make the most out of your career, apply today!