Experienced Automotive Service Advisor - $60,000-$85,000+ | Ford & CDJR | Morris, IL
Location: Greenway Ford & CDJR – Morris, IL
At Greenway Ford & Chrysler Dodge Jeep Ram, we’ve proudly served Morris, Minooka, Yorkville, Coal City, Wilmington, Channahon, and the surrounding Grundy County communities since 1967. We’re seeking a motivated, professional, and customer-focused Automotive Service Advisor to join our service team and help deliver the first-class experience our customers expect from the Ford and CDJR brands.
You’ll work in a supportive environment that values integrity, teamwork, and growth — with competitive compensation, outstanding benefits, and a culture built on respect and professionalism.
Our service department maintains a strong customer base and consistent repair order volume, creating excellent earning potential for experienced advisors.
Why Choose Greenway Ford & CDJR?
Competitive Pay:
$60,000-$85,000+ annually
Weekly base salary plus performance-based commissions
High customer-pay repair order volume
Schedule / Work-Life Balance:
Monday–Friday: 7:30 AM – 5:00 PM
Alternating Saturdays: 8:45 AM – 12:00 PM
Sunday: Closed
Professional Development: Paid Ford and Stellantis factory training along with ongoing in-house training to support your long-term success.
Comprehensive Benefits Package:
Medical Insurance
Paid holidays and paid time off
401(k) with employer match
Employee discounts on vehicles, service, and parts
Supportive, family-oriented work environment
Minimum Requirements
Experience: Minimum 2 years as an Automotive Service Advisor in a dealership or repair facility
Knowledge: Strong understanding of vehicle systems, maintenance schedules, and repair processes
Customer Focus: Excellent communication, relationship-building, and problem-solving skills
Technical Skills: Proficient with computers, dealership management systems, and digital communication tools
Preferred: CDK software experience and current Ford, CDJR, or OEM certifications
Key Responsibilities
Greet customers promptly and professionally, accurately documenting customer concerns and vehicle symptoms
Write and manage repair orders from vehicle check-in through completion and delivery
Communicate status updates clearly via phone, text, or email throughout the repair process
Review multi-point inspections and recommend maintenance or repairs per factory and dealership guidelines
Provide accurate estimates and explain all services, charges, and warranty details transparently
Obtain and document warranty approvals from OEM and extended warranty providers
Coordinate daily with technicians, parts staff, and the Service Manager to ensure timely, high-quality repairs
Maintain CSI scores that meet or exceed OEM standards through exceptional customer care
Ensure all documentation meets OEM, warranty, and dealership compliance standards
Stay current with Ford and Stellantis (CDJR) programs, required training, and certifications
Additional Requirements
Solid knowledge of vehicle systems and maintenance operations
Strong communication and customer service skills
Valid driver’s license with a clean driving record
Ability to pass background and drug screening
High school diploma or equivalent
Computer and typing proficiency
Physical ability to walk, stand, and move in and out of vehicles throughout the day
Comfortable working outdoors in varying weather conditions
Join the Greenway Autos Team
Greenway Ford and Chrysler Dodge Jeep Ram have proudly served Morris, Minooka, Coal City, Yorkville, Wilmington, Channahon, and the surrounding communities since 1967. As a family-owned dealership group, we are committed to building long-term relationships with our customers and providing a workplace where employees can grow, succeed, and take pride in their work.
If you’re a motivated service professional who values integrity, teamwork, and customer care, we encourage you to apply and build your career with us.
We are an Equal Opportunity Employer committed to maintaining a workplace free from discrimination or harassment. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, age, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Make the Most of Your Career — Apply Today!
Start your next chapter with Greenway Ford & CDJR in Morris — where integrity, opportunity, and customer care drive everything we do.
